How can I report an error without finding the SSF file?

When the Siemens STEP7-V5.5 programming software is installed, how can I report an error without finding the SSF file?

1. Copy the file to the root directory of the C drive, paying attention to only English characters.

2. If all the Siemens software installations are prompted to restart the computer or restart after the restart, please click “Start – Run”.

Enter “regedit” (Win7 system, search for “regedit” in the start menu, then right click and select “Run as administrator” [Important]

Then find in the tree box on the left:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager [Important] Then delete the right side: “PendingFileRenameOperations” (delete without risk, the operating system will automatically re-create) [important]

Then re-run the installer (do not restart).